get help now
immediate services
24/7 emergency shelter and crisis support for youth and young adults, ages 12–24.
If you or someone you know needs shelter, support, or a safe place to turn, help is available 24/7 — free,
confidential, and without judgment. Find the option below that feels right for your age, needs, and situation.
shelter
Youth Haven
ages 12-17
Call 206.236.5437
24 hours a day, 7 days a week
Youth Haven, a voluntary, licensed emergency shelter and transitional living program in Kirkland, serves youth ages 12–17 who are experiencing homelessness, have run away from home, are experiencing family conflict, or whose health or safety may be at risk. Youth Haven provides a safe, welcoming, home-like environment where youth can access shelter, meals, case management, and support — while working alongside staff to identify their strengths, set goals, and build a plan toward stability.
Each youth is partnered with a dedicated case manager who develops an individualized plan focused on safety, education, well-being, and long-term success. Throughout their time in program, youth are treated with dignity, choice, respect, and compassion. Youth may stay up to 90 days, with extensions available when a safe, appropriate next step has not yet been identified.
Youth Haven's strives to help young people feel safe, supported and empowered as they navigate what comes next. Our primary goal is helping youth reach safety and stability — through family reunification whenever possible, or connection to another sustainable living arrangement — through trauma-informed care every step of the way.
Services
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Safe, welcoming emergency shelter for youth in crisis
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Meals, clothing, hygiene supplies, and other basic needs
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Individualized case management and crisis support
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Education, employment, and life skills support
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Recreation, skill-building, and social connection
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Connections to healthcare, mental health, legal services, and community resources
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Family engagement and reunification when appropriate
Eligibility
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Youth ages 12–17 experiencing homelessness, family conflict, or a housing crisis
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Referral accepted 24 hours a day, from the youth themselves, a parent or guardian, a school, a community provider, or another referral partner
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Parent or legal guardian consent is generally required for placement, unless there is an immediate safety concern
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Able to safely participate in a congregate shelter environment
Ineligible
Youth whose needs require a higher level of care — including immediate suicide risk, severe assaultive or destructive behavior, or other safety concerns that cannot be safely supported in this setting.
If Youth Haven isn't the right fit, staff will help connect youth and families with alternative resources that better meet their needs.
shelter
Willows Services Center (WSC)
ages 18-24
Call 425.449.3868
24 hours a day, 7 days a week
12735 Willows Road NE, Kirkland WA 98034 (between 139th Ave NE to the north and 141st Ave NE to the south)
Willows Services Center's 24/7 Drop-In and Shelter Program gives young adults experiencing housing and resource insecurity a safe, supportive space to meet basic needs and build stability — a place to rest, eat, shower, do laundry, and get help navigating resources, employment, or housing.
Guests can access food, showers, laundry, and computers, and take part in activities offered by Friends of Youth and its affiliates. Meals are provided by Friends of Youth staff and community volunteers who purchase and deliver hot food; snacks and meals are available throughout the day, and a hot meal dinner service from 4:00 pm to 6:00 pm every evening.
Note: Donated food must be commercially prepared or store/restaurant-purchased and packaged, except for fresh fruits, vegetables, and baked goods.
On-site professional services include substance use and mental health counseling, case management, and basic medical consultation with qualified external medical professionals — with referrals available for additional resources and support.
Your privacy matters here: information about your participation is kept confidential unless you provide written permission to share it, or disclosure is required by law.
Services
The day is divided into two parts:
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Daytime Drop-In (8:00 am – 8:00 pm): Guests come and go as needed. Case management and resource referrals are offered Monday through Friday.
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Overnight Shelter (8:00 pm – 8:00 am): WSC serves 26 guests nightly, with capacity to expand to 35 during severe weather.
Eligibility
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WSC is a low-barrier program: eligibility requirements are intentionally minimal to reduce barriers to shelter and support
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New guests complete an intake upon arrival
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During the day both youth and young adults (ages 12-24 years old) may access daytime drop-in services
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Overnight guests must be 18–24 years old
Assistance Animals
Service animals are welcome at WSC. Pets are not allowed; emotional support animals may be requested through the Reasonable Accommodation Request Form.
Safe Place
Crisis Hotline
ages 12-17
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Text or call: 1.800.422.TEEN (8336)
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Or call Crisis Connections 24/7 hotline at 1-866-427-4747
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Check out locations on the Safe Place map
Safe Place is a 24-hour, free, confidential crisis hotline and emergency shelter referral service. There are 2,100 official Safe Place sites, including all King County Library locations and Metro buses, as well as local businesses and nonprofit organizations, which are recognizable by the Safe Place yellow diamond logo.
A Safe Place coordinator will support youth by providing mental health and crisis support, connecting them to shelters and resources, or reuniting them with family when safe and appropriate.